Health insurer to issue refunds after billing error
Published on Tue, Apr 24, 2012 by Stephanie Marquis, Public Affairs
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OLYMPIA, Wash. - KPS Health Plans, a Bremerton-based health insurer, has
agreed to refund thousands of dollars to customers who were overcharged
due to a billing system error.
Approximately 235 customers are believed to have been billed at
incorrect rates. Of those, 61 had the incorrect amount deducted from
their bank accounts. Others received incorrect billing statements.
Insurance Commissioner Mike Kreidler has requested the company issue
refunds and notify customers about the problem. KPS has said it will
issue refunds right away with letters of apology to customers.
The company has agreed to pay for any insufficient funds charges
incurred by customers as a result of these overcharges. KPS will also
post on its website a notice to customers about the problem.
Starting in mid-April, Kreidler's office began receiving complaints from
consumers about the overbilling, including one customer who said it
amounted to about $100 extra.
"I'm disappointed that we had to hear about this problem first from
policyholders, rather than from the company itself," said Kreidler.
KPS customers with questions can call the company or contact Kreidler's
office at 1-800-562-6900.
Copyright © 2009 Lake Stevens Journal, published by The Lake Stevens Journal., Lake Stevens, Washington