OLYMPIA – Through a mandated competitive bid process, Bank of America will now provide banking services for the Department of Social and Health Services’ Division of Child Support.
US Bank provided those services for the past 20 years. The new contract is expected to save the state more than $300,000 annually in bank fees.
Parents currently receiving child support payments via the existing US Bank ReliaCard have been sent a new Bank of America DCS Debit Card. Child support payments will automatically be deposited onto the new cards beginning Sept. 5, after payments are received by DCS.
However, parents should continue using their US Bank ReliaCard -- even after Sept. 5 -- until any existing balance is gone. Those who pay child support will be unaffected by the banking change.
The DCS Debit card from Bank of America will have the same convenience to customers as the current card including:
Quick access to child support payments.
Used everywhere VISA debit cards are accepted.
Use of all Bank of America ATMs across the country without a fee.
Access to cash at ATMs from tellers at banks or credit unions that accept VISA (fees may apply).
Cash back with purchases at many locations.
For more information about the new card call the Bank of America call center at 1-855-252-8779 or the DCS EFT Customer Service line at 1-800-468-7422.
Bank of America’s contract term is for four years with the next bid process scheduled for 2016.
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DSHS does not discriminate and provides equal access to its programs and services for all persons without regard to race, color, gender, religion, creed, marital status, national origin, sexual orientation, age, veteran’s status or the presence of any physical, sensory or mental disability.